
SHIPPING & RETURNS
Shipping Policy
Please allow up to 3-5 business days for processing. Business days do not include weekends or holidays. Processing time may be extended during or after holidays and promotional sales. Orders are processed and shipped Tuesday through Friday, until 12:00pm, Eastern Standard Time. All orders are shipped via UPS or USPS if being delivered to a PO box.
All packages require signature. If you are not available to sign at the time of delivery, your tracking will be updated with a nearby access point where you can pick up the package. If the package is not picked up within the allotted time, it will be sent back to us. In this case, an invoice will be sent to you to repay the shipping fee. If it is not paid within 3 business days, you will receive store credit and your items will be restocked online. INÉVIV is not responsible for lost or stolen packages. Therefore, INÉVIV will not replace any lost or stolen packages. In the event that your package is lost or stolen, please contact UPS ( 1-800-742-5877) or USPS ( 1-800-275-8777) for further assistance.
Return & Exchange Policy
All purchases are non-refundable. Once an order is placed, we are not able to honor cancellations/refunds. Store credit only, no exceptions! We will gladly exchange within 48 hours of receiving your package. If there are any issues with an item(s), you must complete and submit our return form below within 48 hours of receiving your package(s). Once the form is received, a team member will contact you directly with next steps. If the request is made after 48 hours of delivery date, the request will not be honored. Returned merchandise for exchange/store credit must be sent back within 3 business days after the request is accepted by a team member. The returned package must also be scanned in at the post office for all updates to be tracked.
INÉVIV has the right to refuse the exchange of any merchandise that it determines does not meet its requirements. Merchandise must be unworn, unwashed and in original condition with all original tags attached. INÉVIV is not able to accept exchanges on promo sale items, marked down items, swimwear/bodysuits, white/nude colored items, loungewear or leggings.
All custom orders/made by order items are non refundable/ non-exchangeable. Original shipping and handling costs are non-refundable and the consumer is responsible for all shipping and handling costs associated with returning merchandise. After INÉVIV has received your package, we will contact you immediately to confirm all details and have the exchange item(s) shipped to you. After the exchange of the first order, the second item that you exchanged for is final sale. "Return To Sender" packages get store credit unless shipping is repaid.
Holiday Season & Shipping Delays
INÉVIV’s team works hard to fulfill orders in a timely manner so you guys can enjoy your pieces as soon as possible! Due to the record holiday season rush on top of the COVID-19 staff shortages, postal services are experiencing delays.
Once your order is fulfilled by the INÉVIV team, you will receive an automatic email with the tracking information. At this time, the package is taken to the post office to begin the delivery process. As a result of the overwhelming amount of shipments at this time, the post office is not updating all tracking numbers during the transit process and are only updating tracking once delivered. This will cause some tracking updates left at “label created” although the shipment is already in possession of the post office.
Once orders are given to the postal service, it is out of our control and we do not have any additional information than what is provided with the tracking number. We thank you for your understanding & patience during this time.